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FAQ


FAQ
1. Are all of Your items real 14 karat gold and brand new ? Yes. We guarantee our jewelry to be real 14k gold or your money back. 2.Are all of Your items real Sterling Silver and brand new ? Yes. We guarantee our jewelry to be real 925 sterling silver or your money back. 3. Does your jewelry made in USA ? Yes, most of our jewely item are made in USA 4. Do you provide gift boxes? Yes, all of our items are shipped in gift boxes. 5. How do you package your items for shipment? All of our items are shipped securely and properly through USPS Priority 6.Do you take custom sizes or special orders? Yes but custom sizes or special orders will be non-refundable and non-exchangeable. 7.How fast do you ship items? Most items are shipped within 3-5 business days of cleared confirmed payment. Note: out of stock items may require additional delivery time. Tracking no. provided within 48 hours of shipment. 8.Do you ship worldwide? Yes, we do. Please email us for special instructions and shipping charge estimates Note: All buyers are responsible for duties and taxes for international shipments. 9.What is your refund policy? 10 day money back guarantee minus shipping. 10. what is your return procedure ? Returning the merchandise must in its original condition and packaging, including bags and boxes and your invoice. Merchandise returned without above described,we may return the merchandise to you at your expense

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Last Updated: 24 Oct 2009 02:06:03 PDT home  |  about  |  terms  |  contact
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